Post by account_disabled on Feb 22, 2024 10:41:25 GMT 2
Desk Manager believes that gamification is an innovative concept and can add a lot to any service operation. It is a way to keep the team excited and engaged with what is most important: answering calls. And not just that! As the quality of this service is also important to reach the top, the assessments that a manager can carry out , if properly used, can help the operation to follow a path towards service excellence. We also believe that gamification allows us to build a fun environment and healthy competition between all operators. It's a great way to relieve the stress of the operation, which exists and can be highly harmful. Furthermore, at the end of each season, managers will receive an email from Desk Manager informing the result, ranking winners and position of each operator in the general ranking.
This is very valuable information and can be used as a way to reward or reward your team with something they might really like. How about, for example, a day off, a gift certificate, movie tickets or a stay at a resort? There are many options! How Lebanon Mobile Number List can Desk Manager facilitate the gamification process in customer service? So, thinking about how to incorporate gamification mechanisms into Desk Manager, our team gave free rein to their imagination and created this application. Let's see now how it works. The story: “The capital of the kingdom is a huge city, with tall towers, lush gardens and the happiest , smiling people a kingdom could wish for. Years ago, the kingdom was going through major problems caused by Tiqets , creatures native to that place that inhabited the surrounding area. Their enormous number only increased and with it, the destruction they caused.
The most powerful wizard of the Sapphire Council decided to form a group of formidable warriors to protect the kingdom, hunting down the Tiqets, pacifying them and transforming them back into harmless Tiqs. This group hunted for a long time, becoming legends , but even legends need help. Therefore, the Attendants Protectorate was created. The goal of the protectorate is to maintain peace in the kingdom and new adventurers are attracted to the capital with the dream of becoming members of the protectorate and achieving recognition as great as the organization's best-known heroes.” This is the story behind the Gamification app! The Desk Coins: All operators that are configured to “play” will accumulate points, called Desk Coins , when interacting or completing any call on your behalf. The Ranking: During each season, which will last three months (referring to the quarters of the year), operators will compete for placement in the General Ranking , which is updated in real time every time the application is accessed.
This is very valuable information and can be used as a way to reward or reward your team with something they might really like. How about, for example, a day off, a gift certificate, movie tickets or a stay at a resort? There are many options! How Lebanon Mobile Number List can Desk Manager facilitate the gamification process in customer service? So, thinking about how to incorporate gamification mechanisms into Desk Manager, our team gave free rein to their imagination and created this application. Let's see now how it works. The story: “The capital of the kingdom is a huge city, with tall towers, lush gardens and the happiest , smiling people a kingdom could wish for. Years ago, the kingdom was going through major problems caused by Tiqets , creatures native to that place that inhabited the surrounding area. Their enormous number only increased and with it, the destruction they caused.
The most powerful wizard of the Sapphire Council decided to form a group of formidable warriors to protect the kingdom, hunting down the Tiqets, pacifying them and transforming them back into harmless Tiqs. This group hunted for a long time, becoming legends , but even legends need help. Therefore, the Attendants Protectorate was created. The goal of the protectorate is to maintain peace in the kingdom and new adventurers are attracted to the capital with the dream of becoming members of the protectorate and achieving recognition as great as the organization's best-known heroes.” This is the story behind the Gamification app! The Desk Coins: All operators that are configured to “play” will accumulate points, called Desk Coins , when interacting or completing any call on your behalf. The Ranking: During each season, which will last three months (referring to the quarters of the year), operators will compete for placement in the General Ranking , which is updated in real time every time the application is accessed.